Quality Policy
On December 16, 2021, the State Intellectual Property Office (the Office) was awarded a certificate for the quality management system, which confirms that the system was established in accordance with the requirements of the ISO 9001:2015 standard. In accordance with the requirements of the standard, the certificate is awarded for a three-year period and is renewed annually from the date of its establishment, following a supervisory audit conducted by an authorised certification company, within the scope of the quality management system.
The scope of the quality management system for which the Office was awarded the certificate includes the implementation of all procedures (national and international) related to the protection of industrial property rights under the authority of the Office, from filing an application for protection to the grant or registration of rights, including the procedures for complaints, appeals and administrative disputes, and procedures after the grant or registration of rights, such as maintenance of rights in value, registrations and transfers of license rights, changes in industrial property registers maintained by the Office, and procedures for revocation and annulment of rights.
With the established quality management policy, the Office undertakes to nurture and develop partnership relations with users of the Office’s services, partners, suppliers and other interested parties, and to constantly harmonise its operations with legal and other requirements in the field of the Office’s activities, as well as all other requirements of users of the Office’s services, the legal framework and norms applicable to their business. The Office will continue to monitor world trends and continuously improve its technological equipment and continuously work on identifying, preventing and reducing risks for service users, partners, employees and other interested parties.
The certificate as awarded confirms the establishment and maintenance of the quality management system as a permanent focus of the Office on the needs and satisfaction of the users of the intellectual property protection system with regard to the quality and speed of the implementation of rights protection procedures and other accompanying professional services, which are the most important values by which the Office measures and determines its success.
The Office continues to apply and constantly improve the effectiveness of the quality management system based on the requirements of the ISO 9001:2015 standard, and to continuously analyse the context of its business and recognise all interested parties, as well as their needs and expectations.
Quality Management Policy
Quality Management System Certificate ISO 9001:2015 for the period from 16 December 2021 to 15 December 2022
Quality Management System Certificate ISO 9001:2015 for the period from 12 December 2022 to 12 December 2023
Quality Management System Certificate ISO 9001:2015 for the period from 12 December 2023 to 12 December 2024