12 | 03 | 2020

IMPORTANT NOTICE TO THE CLIENTS RELATED TO COVID-19

Photo: Unsplash/ 🇨🇭 Claudio Schwarz | @purzlbaum

Dear Madams/Sirs,

In view of the current situation regarding nCoV disease (COVID-19), according to the instructions by the Government of the Republic of Croatia and the Croatian Institute of Public Health, the State Intellectual Property Office takes the necessary measures in monitoring the development of the situation and preventing the spread of infection.

Until further notice, the Office continues to do business and communicate with clients; however, for the sake of safe business, we recommend our valued clients to preferentially communicate with the Office by telephone and electronic forms of communication!

For information services, we refer to using electronic mail, and for filing submissions in the process we refer to the application e-Application.

In particular, we would like to emphasise that the e-Login application is available to our clients for all actions during the application and intellectual property registration process, including subsequent submissions.

In addition to using FINA and AKD cards, the e-Login service can also be used by using a certified ID card with a suitable reader, and it can thus be used by parties in the proceedings before the Office who are natural persons.

1. Instructions for working with clients on the premises of the Office

• A contactless hand disinfection device will be installed on the premises of the Information Centre (INCENTIV) and the reception office, 
• There will be instructions next to the device for the clients to disinfect hands when entering and exiting the premises

The Office will regularly monitor the development of the situation and recommendations by the Government of the Republic of Croatia and the CIPH to keep up-to-date with the situation and to be able to timely inform you about further measures regarding the maintenance of safety for citizens regarding COVID-19 disease.